Well, Slashdot has this story today.
Vonage Puts VoIP 911 Caller on Hold, House Burns Down
That can't be good. It was first seen on their forums.
Loren Veltkamp, a homeowner in Chanhassen, Minnesota, lost his house to a fire last month. When Veltkamp noticed that the fire had started, he immediately called 9-1-1 using Vonage. Unfortunately, Vonage put him on hold, causing a delay in the response from emergency workers.
"I called 911 using Vonage broadband and they put us on hold," Veltkamp said when he was interviewed by ABC channel 5 Eyewitness News Minneapolis/St. Paul. "Unbelievable"… your house is burning down, and you're put on hold by Vonage."
By the time fire crews arrived, the fire had become a five-alarm blaze. The house was a total loss, but no one was injured.